Pelican Hotel System, Call Center Reservation (CRS) system

in German

CENTRAL RESERVATION SYSTEM (CRS)

CRS Upgrading Features (optional)

OTHER PRODUCTS

BOOKING ENGINE

EZ DISTRIBUTION SYSTEM

B2B RESERVATION SYSTEM

GDS/IDS CONNECTIVITY

CALL CENTER RESERVATION SYSTEM

Central Reservation System is the combination of Booking Engine and Online Contracting system where a hotel may manage rates and allotments for all types of markets, such as internet direct customers, travel agents and corporate clients.


		CENTRAL RESERVATION SYSTEM FEATURES :
	•·	Real-time Rates and Availability Information in Hotel Website (24/7 basis)

	•·	Comprehensive Reports to Monitor Reservation/Booking Activities - even DENIED Bookings due to unavailable inventory in the system

	•·	Enable Creation of Unlimited and Distinct 'Rate Tiers', Based on Each Market Segment

	•·	Maximize Room Allotment Utilization by Sharing of Room Allotments among Rate Tiers (Rate Plans) Dynamically

	•·	Easily-applied Seasonal Rates for Rate Tiers, using 'Rate Templates' Feature.

	•·	Six Payment Method Options for Travel Agents / Corporate Client Accounts.

	•·	Reservation Page (Booking Page) Featuring Promotional Items with Image

	•·	Customized Room Preference to Enhance Guest Pre-staying Satisfaction

	•·	User-friendly Reservation/Booking Page - Easy and Clear Navigation for Guests in Making Online Reservations/Bookings

	•·	Reservation/Booking Page Revealing Complete Hotel Information

	•·	Allow Multiple Room Bookings (different room types and occupancy) in ONLY ONE Reservation

	•·	Bookers Can Fill Guest Names in Every Room (Rooming List)

	•·	Differentiate Hotel Room Rates, Based on 4 Different Occupancy Levels

	•·	Differentiate Room Rates for Weekends / Weekdays

	•·	Secure as Many New Travel Agents and Corporate Clients as Possible, with 'Online Application' Features

	•·	'Minimum Stay-through' Policy - Application of Yield Management

	•·	Enables Modification and Cancellation of Online Booking / Online Reservation

	•·	Include Hotel Map and Directions in Hotel Booking Confirmation

	•·	Language Options

	•·	Room Request Form is Available in Case No Room Rates or Inventory is Assigned for The Specified Date

	•·	An E-mail Assignment Feature Monitors System Activity

	•·	Release Room in Case of No-Show

	•·	Customized Tax Charge Application

	•·	Online Training Guide Provides Up-to-date, Detailed User Guidance

	•·	Enable Assignment of Designated Users to Access Specified Features, based on User Authority - for Better Security

		Report details :
	•·	'Insufficient Inventory Report' - Reducing the Loss of Potential Booking

	•·	Agent/Corporate Production Report

	•·	Reservations Due for Payment Report

	•·	Expected Arrivals List

		CENTRAL RESERVATION SYSTEM (HOTEL CRS) UPGRADING FEATURES (OPTIONAL)
	•·	Rate Distribution Manager NEW!!

	•·	"FLEXI-PACKAGE" ~ Strategic Selling Package Application

	•·	Dynamic Package

	•·	Email Distribution - Keep in Touch with Guests and Maintain Brand Loyalty

	•·	Credit Card Payment Gateway Interface

	•·	PMS Interface

	•·	Multi-Property Reservation